"not much"

About: Russells Hall Hospital

(as the patient),

What I liked

not much

What could be improved

I was a patient on ward B1. Scheduled for surgery on 21 may 2010 and was told to come on the ward between 7.00 and 7.30 am. when I arrived I was taken to the day room as there wasn't a bed ready for me, they were just discharging patients and one would be available soon. 3 hours later I was still waiting. At 10.20 I was called down for surgery even though I still hadn't got a bed, I had to get changed in the toilet!! After surgery a bed had finally been found. I would like to say things improved after that I would like to say that my after care from the nurses was excellent but it wasn't. I hardly every saw any nursing staff when I did they seemed very uncaring. If I called for a nurse using the nurse call system it wasn't answered for 20 minutes sometimes longer. On the day of my discharge I had to wait nearly 4 hours for my tablets before I could leave, I asked a nurse 3 times how long it would be till I could leave her response was "Oh, your one of those kind of patients"

Anything else?

The most disgusting part of my stay was a men's urine bottle full of urine left in the toilet sink for over 10 hours!! 5 times I told the staff about it. It was the night nurse who finally moved it.

And the food was totally disgusting, please do something about that for everyones sake.

Story from NHS Choices

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Response from Russells Hall Hospital

Thank you for the feedback on your time in hospital with us. Your comments have been passed back to the matron and lead nurse for B1 to address.

The department has a high turnover of patients. As a result we do ask patients to come into hospital in the morning for their surgery, however they may wait in the dayroom surgery, taken to theatre and then be brought back on to the ward to a bed space. This is so we can maximise our beds to full potential without rescheduling the patients surgery date. Generally beds are not available at 7.00am but do become available mid morning.

With regards to the urine bottle on the ward, we can assure you that all staff adhere to infection control policies and regular audits that have previously been carried out on ward B1 have been very good.

The staff on B1 are exceptionally caring and have excellent attitudes towards patients, however if you do have the name of any staff member(s) in particular who you feel were not acting in the appropriate manner, both the matron and lead nurse are more than happy to investigate this.

To contact matron or the lead nurse, please call 01384 456111 and be put through to B1.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful