"By far the majority of staff were ..."

About: Selly Oak Hospital (Acute)

(as a relative),

What I liked

By far the majority of staff were professional and caring. Good approach, showed empathy and understanding. Good cleanliness and hygiene. Ward Housekeeper most pleasant and helpful. Friendly staff. Excellent medical care - a bit tardy about reviewing medication though - put down to pressure of work.

What could be improved

A few of the carers were a bit brusque and didn't understand the patients needs. Too task- orientated. Most were good.

Communication was a little slack at times - nurses didn't always return with answers (to immobile patient) but this was usually agency staff on exceptionally busy days. Relatives got answers, so assume this was simply due to pressure of work.

Anything else?

Nursing was excellent. Paid attention to the little things. Took time to give information to anxious relatives in a professional and reassuring fashion. Answered questions promptly and effectively. Pleasant approach.Good hand hygiene noted.

Story from NHS Choices

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Response from Selly Oak Hospital (Acute)

Thank you for taking the time to provide feedback on your experience at Selly Oak Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that many aspects of your experience were so positive. It concerns us though that there were parts of your experience that don’t seem to be of the standard we aim for. We would welcome the opportunity to look into these further so that we can take action to improve things for future patients.

If you would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/Patients/Pals/Contact or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located on the main corridor (please note that the Selly Oak Hospital PALS Office relocates to the new Queen Elizabeth Hospital Birmingham from 21st June)

Thank you again for taking the trouble to post your comments on the NHS Choices website.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful