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A major disappointment and inconvenience

Posted By Trombone Shorty

"A major disappointment and inconvenience"

About: Biggart Hospital Crosshouse Hospital

(as a relative),

My mother in law recently received an appointment at the Biggart hospital, which she dually attended. This was no mean feat as she lives in remotely, is elderly, poor mobility and a heart complaint. When she arrived she was told there had been a clerical error, her appt was actually at Crosshouse. This might just be a clerical error to the board, but a major disappointment and inconvenience for her.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/12/2016 at 13:28
Published on Care Opinion at 14:59

picture of Eunice Goodwin

Dear Trombone Shorty,

I am so sorry, this is such a nuisance for us all, let alone an elderly person with poor mobility and a heart complaint. In to the bargain, elderly people often get worked up before a clinic appointment and this may have just been the icing on the cake. It can be difficult for elderly people attending appointments. You don't say if your mother in law got to Crosshouse Hospital and had her Consultation. Perhaps we can help if it needs to be rearranged. I wonder if she may qualify for patient transport to attend future appointments? Also, would you like me to look into what went wrong here? If so, please email me on Eunice.goodwin@aapct.scot.nhs.uk or phone me on 01563 826222.

Please pass my apologies to your mother in law and let me know if I can help in any way,

Kind regards,

Eunice

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