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"My wife's experience of care"

About: St John's Hospital / Cancer services Western General Hospital / General Medicine

(as a relative),

Following a stroke my wife was admitted to Western General hospital where she was treated in the intensive care ward. Tests showed that she had a raised blood count due to lymphoma for which she was treated. The care at treatment my received at the Western hospital was faultless.

However, she was transferred to St John’s, she arrived in the afternoon and was left lying in a corridor. My wife was finally found a ward and her notes were located. The staff apologized for the fact that she had been left in a corridor but that did not help.

Whilst on the ward she was not allowed to use the hoist on the bed at night, the reason given was that it made too much noise and would disturb the other patients. This was rubbish as there were patients being moved all through the night. They did eventually allow her to use the hoist but it seemed as if they were determined to make her stay in hospital as difficult as possible.

This ward had 2 nurses and 2 carers during the night, for 22 patients, this did not seem to be adequate staffing to me.

My wife’s mobility was affected by the stroke, she received physiotherapy for this during the week but a lot of the good work and progress was undone because the physiotherapy was not available at weekends.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 7 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 08/12/2016 at 18:00
Published on Care Opinion on 09/12/2016 at 09:01


Dear Reader317

I am so sorry to hear about what has happened to your wife following her stroke and her stay at St John's Hospital.

I would be happy to discuss this with you further and would be grateful if you can please contact the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 337-

Post: 2 - 4 Waterloo Place, Edinburgh, EH 1 3EG

I have shared this with the team at the Western, who I am sure will be pleased to read your feedback. I have also shared your feedback with the team at St John's and have asked them to reflect on this.

Once again, please can I apologise to you and your wife.

Kind regards

Jeannette

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