"Visiting A and E with a very frightened ..."

About: Pontefract General Infirmary

(as a relative),

What I liked

Visiting A and E with a very frightened 70 year old father was greeted by a very efficient and friendly lady booking patients in. A very good first contact.

What could be improved

Communication between doctors and nurses. Fortunately my father hasnt an illness that has affected his decision making as a doctor gave pain killers then an hour later a nurse tried to give him more not realising he'd already had them! Quite a dangerous practise.

Anything else?

The junior doctor on duty was clearly harrassed, hot and had a terrible bedside manner talking to myself and my father as we were imbeciles. I appreciate A and E is a busy department and doctors are under pressure but a compassionate approach is what I'd expect from 'the caring ' profession. After being sent away my father was taken to York District hospital with a clot on his lung 2 days later.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Pontefract General Infirmary

We are conerned to note these comments and would invite the family to contact us directly on 01924 212672 in order that we may look into the matter.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful