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"My mum's treatment"

About: Royal Blackburn Hospital / General medicine

(as a relative),

my mum was on D1 Blackburn hospital. I am horrified the treatment my mum received whilst on the ward. she was a type 1 diabetic insulin dependent. staff were giving mum her insulin after she eat which would means her sugars would drop overnight and she would have a hypo. they stopped one of her tablets which helped with her kidneys my mum asked a nurse to help her get out of the bed and into the chair as her legs all swelled up and she couldn't keep balanced not just that my mum was registered blind.

staff kept saying my mum was dehydrated even tho they were pumping fluids into her like there was no tomorrow plus my mum was drinking cups of tea and 1-2 jugs of water a day.

my mum ended up turning yellow. she was not the same person when she was in there. the staff kept saying that my mum's sugars where apparently back to normal and so was her potassium count and the only problem with my mum was the swelling to her legs and the infection that my mum ended up with. my mum had a drip in for the fluid. the pipe was that short when she turned over during the night, it ended up ripping out and my mum ended up bleeding so much and no apology is going to bring my mum back, as she passed away.

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital
Submitted on 20/03/2017 at 09:24
Published on nhs.uk on 21/03/2017 at 02:39


Thank you for your comments regarding the care your Mum received whilst on D1 at Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

I am very sorry to hear that you have experienced issues with your Mum's treatment whilst on the ward.

I will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

However, if you would like us to look into this further for you please could you contact us to provide more information.

You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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