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"Waiting Time Too Long and Claustrophoebic..."

About: Hospital For Tropical Diseases

I arrived for my first appointment today at 14.15 for 14.30 appointment. I ended up walking out, when I hear people in the overcrowded confined waiting room, complaining on how long they have been waiting. I asked staff what the delay time was. At least 45 minutes! I asked my Dr to refer me as I was concerned of a spot on my neck, which would not heal after some 7 weeks. I had cancer of the tongue removed about ten years ago, so naturally worried of a reoccurance on my neck. I had already been on a separate hospital appointment this morning, also kept waiting longer than expected, for a different medical issue. So I was very anxious to be seen at the Dermatologist today but not to be told the waiting time was a least 45 minutes. I have had experience of NHS waiting times over run many times at previous different appointments, which I have received written apologies following formal complaints about this. Today has proved greatly how stressed the NHS still remains. But my patients has run over as I am too stressed to wait in a confined overcrowded wairing room, not knowing how long I really would have had to wait to be seen. I return home, anxious, stressed out and still worried that my neck has not been looked at to determine if there is a reoccurance of cancer. I just give up with this system.

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Responses

Response from Hospital For Tropical Diseases 7 years ago
Hospital For Tropical Diseases
Submitted on 22/11/2016 at 10:09
Published on nhs.uk on 23/11/2016 at 01:30


Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience iin our Dermatology Department. If you would like to discuss this further please contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 quoting Ref:1176.

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