This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Seeing a Psychiatrist"

Upon coming to the hospital following an appointment sent to me via letter, I was told by the receptionist that I was not on the records to be seen that day. However I have no problems with this as it was sorted quickly and I was seen within fifteen minutes. I also have no complaints about the nurse, who was lovely, understanding and decided to refer me to one of the psychiatrists for a review on my medication. In the past year I have seen several counsellors, doctors and therapists, having no luck. I felt like seeing a psychiatrist was going to finally get me sorted and back to myself. I felt really hopeful. However, I left really upset, angry, shocked and disheartened during my appointment and when I left. I thought a psychiatrist would be the one person who had an understanding of how someone with mental health problems might feel and that they would show some degree of empathy. I have spent a long time practising Cognitive behavioural therapy due to depression and anxiety and trying to figure out why I feel the way I do- numb. At the same time I feel very low and suicidal, as well as completely out of control and chaotic when these panic attacks occur with no trigger. I have recently- along with my counsellor- found that the way I feel is much more like a panic disorder rather than anxiety. Telling the psychiatrist this- within five minutes of meeting him- and the way I feel when I have these sudden turns, his reply was "Your experiences do not sound bad enough to be a panic disorder" and that panic and anxiety are two different things. When I told him I had suffered with anxiety before, I know the way I feel and that this is different from general anxiety, he then completely contradicted himself and replied with "Well, I am just going to class it as anxiety, as anxiety and panic are not very different to each other". Near to the end of the session (Which might I add was only around half an hour long), he commented that my depression is not bad, although I had been referred there by my doctor to a crisis team due to feeling suicidal and that he was going to discharge me back to my doctor. Obviously, I am not a psychiatrist and by no means an expert with these things, however, to be told that the way I feel is not bad by someone who had known me for only five minutes and does not have to sit through what I do was absolutely horrible. I felt so patronised, dismissed and like I was not right to express these thoughts and feelings. This being a glimmer of hope after sixteen months of no luck, I feel overwhelmingly disappointed withe the service. I feel the need to write a complaint as this kind of experience has made me feel so much worse and has made me lose even more faith in mental health professionals, when they should make you feel the opposite.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 7 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust
Submitted on 29/12/2016 at 14:24
Published on Care Opinion at 15:25


Thank you so much for taking the time to post your comments about your negative experience of our services.

To enable me to look into this further I need further information.

Please could you contact me to discuss further on the following:-

01925 664450 Katherine Earlam PALS officer

Katherine.earlam@5bp.nhs.uk

Opinions
Next Response j
Previous Response k