This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Concerned by care of my wife

Posted By StratfordMatt

"Concerned by care of my wife"

About: Warwick Hospital / Respiratory medicine

(as a relative),

My wife was admitted 2 weeks ago following GP referral due to respiratory issues. The initial care in the assessment unit and virtually all the care in Mary Ward has been excellent. Friendly, caring nursing staff and very professional. Procedures and tests done quickly and efficiently.

Sadly this has been undermined by events in the last 2 days. A blood test done on Friday afternoon was not dealt with or reviewed on Saturday. Today we learnt by asking that the result was sat on file all yesterday. We still do not know if the test means my wife can go home or when arrangements for that will be made.

The consultant appears to have 'blanked' my wife for the last two days. Other patients have had blood tests taken and returned within hours. My wife is sat, ever more stressed, due to sloppy follow-up and an uncommunicative consultant. This is affecting her mental wellbeing, and mine.

Just not good enough.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Mary Calcutt, Communications Officer, South Warwickshire NHS Foundation Trust 7 years ago
Mary Calcutt
Communications Officer,
South Warwickshire NHS Foundation Trust

Submitted on 22/11/2016 at 09:28
Published on Care Opinion at 13:29

I am very sorry to hear about your wife's experience. We would like the opportunity to investigate what is happening. In order to do this though we will require further details, therefore please could you contact our patient experience team on 01926 600 054.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k