"i was seen at a&e where the ..."

About: Royal Derby Hospital

(as the patient),

What I liked

i was seen at a&e where the staff where fantastic polite and friendly but then was passed on to ward 209,

What could be improved

disgraceful care. left in a treatment room freezing cold for hours no explanations of the delay my husband had to hold my iv fluids up as there was no drip stand, the dr was rude and abrupt, they told me i was ectopic with no explanation of what that meant and then left. i was then left in a bay from 1030 til 915 the next morning distressed and alone until i had a scan which proved i wa not ectopic, no staff spoke to me my drip ran out so i stopped it myself. no apologies were given and i was made to feel as if i were an inconvenience to the staff.

Anything else?

if i ever need a gynae procedure it will NOT be at RDH i will go to QMC

Story from NHS Choices

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Response from Royal Derby Hospital

Please accept our apologies for your recent experience. This is clearly not satisfactory and for that we would like to say sorry. Thank you for your comments, we value your feedback. Having read your posting we would very much appreciate it if you could contact Kerry Pape, Assistant Director of Nursing (Patient Experience), on 01332 787095, or through PALS on 785156, to discuss your concerns about the apparent lack of basic nursing care that you experienced. Please be assured your concerns will be taken seriously.

J.Roberts, Communications

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