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Care Opinion

Poor attitude of reception staff

Posted By drd

"Poor attitude of reception staff"

About: NHS Borders

(as the patient),

The attitude of most of my local practice reception is poor. They have no manners,  especially to the younger patients. This should get looked at and its mainly from the older staff from the desk when you ask to make an appointment. The only time they are with out attitude is when the surveys come out for feed back for them.

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Responses

Response from Susan Cowe, Quality Improvement Facilitator - Person Centred Care, NHS Borders 7 years ago
Susan Cowe
Quality Improvement Facilitator - Person Centred Care,
NHS Borders

Submitted on 24/11/2016 at 13:35
Published on Care Opinion at 13:40

Dear drd,

I am sorry that you have found the attitude of the receptionists at your local practice poor. If you are happy to share with me the name of the practice, I would be happy to raise this with them. Alternatively, you may wish to raise your concerns direct with the Practice Manager at your GP Practice. My contact details are: email: complaints.clingov@borders.scot.nhs.uk or phone: 01896 826719.

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