"I waited 9 weeks to get the results ..."

About: Bristol Royal Infirmary

(as the patient),

Anything else?

I waited 9 weeks to get the results of my MRI scan. Every phone call I made to get them ended up being to an answer machine. I left a message with the neurologist’s office after 6 weeks but no one called me back. After 7 weeks I left another message and rang the complaints people too, also a machine. Eventually, I was told the scan had not be looked at and I would have to wait a further week to 10 days for the results. 14 days later I had heard nothing so made another series of calls to machines. Only then, 9 weeks after my scan was I given the results. A delay of this length could have made the difference between life and death. Please sort out your procedure, it is very poor indeed.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bristol Royal Infirmary

Thank you for your comments. We are sorry to hear about your experience and believe you have raised and resolved this issue with our PALS team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful