About: West London Mental Health NHS Trust / Gender Identity Clinic West London Mental Health NHS Trust Gender Identity Clinic Southall W6 8QZ
Posted by HL (as ),
I am being discharged from the clinic's counselling service as a result of an appointment being rescheduled and me not receiving the communication in time.
An appointment was made for me to come to the clinic. Some time later, the appointment was rescheduled to two days earlier. The clinic staff say a letter was sent out to my address to inform me of the change. In the meantime, though, I had changed address and had not notified the clinic yet. Although I applied for a post redirection from my old address, the letter never came to me. I think it is utterly ridiculous that the clinic does not take any steps to inform patients through text, phone call or email, but only chooses to send out paper letters. What do we give our full contact details for? As a result of this poor communication, I have not only wasted one day's leave from work, but I have also been discharged from the counselling service when this was not even remotely my responsibility. I do understand that the clinic must provide for many more patients than there are currently resources from, but I am very unhappy about this. And I think a very easy solution could be found, just use phone and email.