"Friendliness of staff, nice clean, ..."
About: Kettering General Hospital Kettering General Hospital Kettering NN16 8UZ
Posted by Trudy (as ),
What I liked
Friendliness of staff, nice clean, bright surroundings in the treatment centre, modern and pleasant and this feedback facility!
What could be improved
Car parking facilities are hideous. Arrived early for appointment but though drove several times around the whole hospital grounds, up and down, couldn't find parking space. Found an unmarked space in the treament centre car park which was in no one's way and didn't block anyone in. Left a message with phone number visible to call me if the car's position was a problem.
No phone call, but when I returned, there was aparking fine attached.
Plenty of other people had parked in non-marked spaces in the area out of everyone's way, and even though reception had kindly honed the car park manager to warm him that our appointment was delayed we (ended up waiting about 2 hours), still got the fine.
Can anyone advise please?
Advice on formal complaint re: parking please