"Bright, open and airy reception ..."
About: Royal Preston Hospital Royal Preston Hospital Preston PR2 9HT
Posted by r********t (as ),
What I liked
Bright, open and airy reception area with plenty of people on hand - including volunteers - to answer questions and direct.
Very helpful people in person and a great sense of working towards a goal evident in teams.
I loved the machine telling me to have a nice day - but then I'm not small minded.
What could be improved
Customer contact over the phone is not good - apart from the main operator every phone contact I've had with RPH has made me feel like I'm simple and they are doing me a favour talking to me.
Some corridors seemed dark due to a lack of natural and artificial lighting - makes it feel a little backward in places which is a shame.
Overall - I've not had too much contact with the NHS so far and, hopefully won't in the future either but, what little I have had has been very positive.