"My GP didn't send the referral information"

About: Devon Access and Referral Team (DART)

(as the patient),

I`ve just waited in a queue for 10 mins on the phone to be told that they were unable to book me an appointment as the information they had received from the GP did not specify which department I needed an appointment in.

This was not due to the person I was speaking to as she was very helpful, and she had to phone me back. My GP could have sent the proper information.

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Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon

Dear 'Doly',

Thank you very much for taking the time to send us your feedback, all comments are valuable to us and help us to improve our service.

I'm sorry to hear about the negative aspects of your experience - it must have been frustrating to wait on hold only to be told that an appointment couldn't be made for you. We are a new service and so are still working out some of the kinks in the system. We are aware that the information from GPs isn't always available in a timely manner and are working with them to improve this. Thankfully it doesn't happen too often.

I'm glad that the person you spoke to on the phone was helpful - I will make sure that this gets passed along as well.

Kind regards,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful