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New provider, much improved

Posted By Jentc69

"New provider, much improved"

About: Brownlow Health @Princes Park

(as a staff member posting for a patient/service user),

I have been a patient at Princes Park Health Centre for many years.

In the past with previous provider: It was all right in the beginning but then all the good wore off. Then it became chaos. It was terrible. It was really hard to get an appointment. If you got to see a GP you had no longer sit down when you were out the door again.

Now with current provider Brownlow Health: I’m seeing Dr McKinley today. She is very nice. She was here years ago and it is good that she has come back. It is alright to get an appointment, no fuss. The surgery has really changed for the better in recent months. It is so much better. It’s not chaos any more.

Posted by Healthwatch Liverpool on behalf of service user.

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Responses

Response from Debra Saunderson, Quality Manager, Brownlow General Practice 7 years ago
Debra Saunderson
Quality Manager,
Brownlow General Practice

Submitted on 11/11/2016 at 10:21
Published on Care Opinion at 10:31

Thank you for taking the time to give feedback and for your positive comments. We are sorry to hear that you experienced difficulties with the previous provider. However, we are glad to see you have noticed a change for the better since Brownlow Health became the interim provider at Princes Park and that you are now finding it a lot easier to access the appointment system.

We work hard to provide a good service and we appreciate your comments.

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