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"traumatic experience"

About: Whiston Hospital / Maternity care

(as the patient),

I was suffering with SPD PGP and sciatica throughout the last few months of pregnancy. I was induced a few days early due to being in so much pain/distress/ sleepless nights. So I went in for a sweep and it was absolute agony...I was told I would be induced the next day and I had nothing to worry about as it was not painful just uncomfortable.

I was induced the next day at 12: 00pm and I found this excruciating and worse than the sweep. I later that day refused any more inductions and my waters broke at 22: 20. I was taken into a private room on with my partner where I stayed and was given pethidine x2 this helped with the contractions I was having every few minutes. The girl who looked after me was great, she made me feel comfortable at ease and not anxious. I went to the delivery suite at 07: 30am as I was 4cm dilated and in a lot of unbearable pain.

I requested on my birth plan that I would like dim lights, a calm atmosphere and the less people around me the better. I got there and was taken to a room very brightly lit with a a senior member of staff who was very loud and in your face. I immediately told them this is not going to work or help me relax. I asked for an epidural and was given one promptly. I was given lectures whilst in the middle of trying to deal with very painful contractions about using gas & air when I didn't want it. I felt as though I was being pushed into a corner when I was most vulnerable & unable to defend myself.

I was examined numerous times throughout the day which I didn't mind as I had an epidural and this was really helping a lot. The student midwives were amazing I could not fault any of them. They made me feel more secure confident and comfortable more than any of the actual midwives I had to deal with.

I was told after 11 hours of painful labour, stress and having to argue back with staff that I will be given a section in the next two hours if I hadn't made it to 10cm. 2hours later the midwife said I was 9cm not quite 10 so I tried to push for a while but I was so exhausted by this point I was unable to do this without assistance. I was then given the option of foreps or c-section but the midwife sister ward and registrar basically said I had to have forceps. They told me they would put a screen up so I could not see what was happening. I then seen the instrument they were going to use on me as they did not put up a screen which was very scary looking and made me panic. I had a very emotional breakdown just before they started as they didn't put up a screen and I felt as though my voice was not being heard about how I felt or about what I wanted to do. (I asked for a c-section). They talked me out of having a c-section all 3 members of staff talking at me at once. I felt so backed into a corner and vulnerable. I started crying hysterically telling them I had had enough and I would never use their services again. There was no empathy or understanding for an anxious first time time who had already struggled a lot to get to this point. This has truly put me off ever having any more children as I feel so traumatised. Student midwives were so amazing cannot thank them enough. Thank god they were there for me and very understanding.

I will never ever use this service again IF I decide to have any more children.

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Responses

Response from Michael Vacara, Interim Patient Experience Manager, Mersey and West Lancashire Teaching Hospitals NHS Trust 7 years ago
Michael Vacara
Interim Patient Experience Manager,
Mersey and West Lancashire Teaching Hospitals NHS Trust
Submitted on 09/11/2016 at 09:41
Published on Care Opinion at 11:44


We take all issues surrounding patient experience very seriously and we are extremely sorry that on this occasion your experience was not at the standard we would expect. Please contact Michael Vacara, Interim patient Experience Manager on 0151 430 1376 so that we can discuss this further with you.I would also like to arrange a meeting to discuss your issues with our lead midwife. we would like to assure you that your feedback and comments will be shared with our Maternity team to improve our patient experience and satisfaction in the future.

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