"Waited 9 hours for surgery followed by..."

After receiving a 7.30am appointment for specialist surgery on my broken elbow, I was left sat in a waiting room with no pain relief, food or water and in huge pain and discomfort for 9 and a half hours, after being asked to fast from the previous evening. There is absolutely no communication between staff and patients - only to tell you when you ask that there are no beds so to continue waiting for many more hours in the uncomfortable waiting room. After going in for surgery, I cannot fault the anaesthetic team and surgeon - they were fantastic. However, as soon as I got onto the ward that changed. Staff were rude, unfriendly and couldn't have appeared any less like they wanted to be there. I was in absolute agony after a big operation and they would only give me codeine every 6 hours despite being allowed it every 4-6. I didn't even get this if I didn't remind them and it wasn't kept on top of if they were busy. Sometimes I would go 7 hours without the pain relief. If I dared to ask politely for some help, I was told that everyone wants pain relief and I would have to wait my turn. Since when did levels of care become so poor that you are kept like animals in a waiting room for 9 hours before surgery? And since when did levels of care become so poor that you have to do the nurses' job for them with regards pain relief? Since when did they not keep on top of it so that you weren't in absolute agony every 6-7 hours? Disgusting and diabolical. My first time at the hospital and I couldn't be more disappointed. Almost as disappointed as the hospital should be with itself and its own systems.