"*Some* nurses were very caring"

About: Queen's Medical Centre

(as the patient),

What I liked

*Some* nurses were very caring

What could be improved

Most staff didn't care at all, everytime I was moved the staff kept getting mixed up with the facts and kept telling me I had a totally different problem. Took me ~8 hours to see the doctor and he saw me for 10 seconds, I told him what was wrong, he said he hadn't heard of it but it "sounded about right" then instead of treating me / testing me they just left me in a bed for 12 hours, I ended up extremely sleep deprived and was completely not with it. If I hadn't gone to hospital at all I would have been less ill.

Anything else?

I saw nurses accidently unplug someone's life support, I saw a nurse walking (very slowly) with a crash cart (although she did get reprimanded for this by the other nurses who were all running)

In Cardiology the alarm button is unreachable. The Phone card vending machine registers £5 notes as 50p, the reception then said they would bring me a phone card, never happened so I lost my £5.

Generally the doctors didn't care, as soon as they had a diagnosis they didn't bother treating me, they just left me there, at some points without even monitoring me despite the fact I really needed to be monitored.

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Response from Queen's Medical Centre

Thank you for your feedback. We are sorry to hear that your experience in our hospital was not to the standard you expected. You have highlighted several areas of concern that need to be addressed as a matter or urgency. Please can you contact our Patient Advice and Liaison Service on 0800 183 0204 or email pals@nuh.nhs.uk so we can immediately investigate the issues you have raised and provide you with a full response.

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