"I had an appt for 2.20 and waited ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

Anything else?

I had an appt for 2.20 and waited for an hour and a half to be in for 4 minutes! I discovered that 3 other people had the same appt given to them! I not only had to organize cover at work but because of delay had real problems with child care.

Story from NHS Choices

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Response from Princess Alexandra Hospital

Thank you for taking the time to provide comments regarding your recent visit to our Outpatients Department. We are sorry your visit did not go smoothly and for any invonvenience caused. If you would like to make a formal complaint please contact our Customer Care Team tel: 01279 827084 or email: complaints@pah.nhs.uk

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