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"Care was good, but lack of water and unclean toilets not up to standard"

About: Gartnavel General Hospital

(as the patient),

I attended Gartnaval Hospital for an emergency eye clinic appointment I must stay although the waiting time was four hours I could not fault any of the care I had from nursing staff to the consultant, the only problem was within this department there was no visable water machines in the waiting area. This is not good if your a diabetic patient who was hungry and a vending machine only having chocolate I could not eat I would ask if this could be available in future.

I would also like to bring to the attention about the patient toilets on the ground floor of the hospital, I went to use this toilet on the day in question when I entered the toilets I had to leave these toilets were a disgrace and not up to the standards you would expect in a hospital the smell of urine etc was terrible that I had to find somewhere else to use so that I could take my insulin in a clean area.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 06/11/2016 at 15:07
Published on Care Opinion at 18:04


Dear waterloo

Thank you for taking the time to post on Patient Opinion. I am pleased to read about the care you received during your eye clinic appointment. I am however sorry to read about what you experienced with the patient toilets, this is not acceptable. I am also sorry to read about your experience with the lack of water machines and the vending machine.

I will share you kind words about about our staff with them and I will also share your comments regarding the toilets, water machines and vending machine with our Facilities colleagues and ask them to come back here with an update for you.

Best wishes
Lisa

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