"Discharge was very slow, I waited ..."

About: The Heart Hospital

(as the patient),

Anything else?

Discharge was very slow, I waited 4.5 hours! I finally left at 13.30.

Story from NHS Choices

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Response from The Heart Hospital

We are sorry that your discharge from hospital was delayed, we appreciate that such delays are a major inconvenience for patients and their families/carers. Discharging patients in a timely fashion is an area we are aware we need to improve on and we are focusing on this with a number of initiatives in 2010. If you would like us to look further into the reasons for the delays in your discharge please contact our patient advice and liaison team (PALS) on 0207 380 9975 or e-mail pals@uclh.nhs.uk

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