"I began my experience in the ENT ..."

What I liked

I began my experience in the ENT department, where I was pleasantly suprised. All of the staff were friendly and polite. At none of my appointments did we have to wait (in a couple of cases actually being seen and out before my appt time!), and everything was explained very clearly to me. I also had an MRI of my neck, which is not a particularly enjoyable experience if you don't like enclosed spaces, but again, the staff were great and on time.

When it came to my surgery, I was admitted in the Surgical Admissions lounge, which was exceptionally clean, and shown to my own 'cubicle'. I did have to wait quite a while, but was kept informed of where I was on the list. The Surgeon and the Anaesthetist made me feel very safe and relaxed, as did the nurse who sat with me in recovery. As soon as I was moved onto the Laverstock ward, they informed my partner so that he could join me. I was very lucky in that I had a room to myself off the main ward, which meant I had an uninterupted night's sleep. In the morning, the staff attending to me were very prompt in fixing me up, which meant that I was discharged at 10.00am on the dot.

I cannot praise all of the staff highly enough, for making my first operation/overnight admission in hospital an undaunting and suprisingly relaxing experience.

What could be improved

Nothing

Anything else?

Unfortunately my operation was cancelled twice before going ahead, (which I fully understand as my situation was not urgent), but the staff were always extremely appologetic when they called to explain.

I thought it was nice too, that tea and coffee were always available on my ward, for both patients and visitors.