"My baby passed away in February ..."

About: University Hospital Of North Durham

(as a relative),

What I liked

My baby passed away in February due to cot death. On finding her we immediately phoned 999 and the ambulance team were at our home within minutes and she was at the hospital minutes later with the paramedic team working on her the whole time. When she arrived at hospital, there was a team ready and they tried for an hour to resuscitate her. Each one worked tirelessly and gave their heart and soul. We were taken taken to Treetops Ward and delivered into their care. For five days we had a dedicated team looking after my husband and I whilst we said our goodbyes. i can not speak highly enough of the paramedics, a&e team and especially the team on Treetops. They were outstanding in their professionalism and support. It is no understatement to say without them we would not be coping with what has happened. They are truly a credit to their profession and the hospital they serve.

What could be improved

Nothing they were outstanding

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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