"I was told by the surgeon that ..."

About: University Hospital Of North Durham

(as the patient),

What I liked

I was told by the surgeon that I might have torn a piece of cartilage in my knee. It was explained to me what the surgery would involve and the risks very clearly and given the option of physiotherapy rather than surgery, although I was told that physiotherapy would not fix the problem. Options for treatment were explained clearly, all members of staff from nurses and physiotherapists to surgeons were friendly and re-assuring and surgery was set quickly for a time that suited me.

What could be improved

Waiting time to see the surgeon for discharge was quite long (waited 1hr 45 for a 2 minute discussion and discharge)

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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