"The staff in CCU were amazing. ..."

About: University Hospital Of North Durham

(as the patient),

What I liked

The staff in CCU were amazing. They were helpful, reassuring and kept me informed at all times. Nothing was too much trouble, they tended to my every need as it I was the only person they had to worry about. I even received a phone call the day after my release to make sure I was okay with all the medication and I didnt have any problems. Absolutely fabulous, at a time when I was at my worst.

What could be improved

The waiting time in A & E before seeing a doctor was over 31/2 hours. I saw a nurse and HCA and had some tests done but then waited for over 31/2 hours to see a doctor.

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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