"Really poor communications with test results."

About: Salford Royal / Neurology

Where do I start. I am actually really disappointed with the overall approach I have had front the hospital. Originally I waited over 9 weeks for an mri result, now this was speeded up by the fact I had to keep chasing them from pillar to post.

I rang so many numbers including one person who said they needed to prepare my Medications before getting in touch. Finally results came through as non specific high signal in white matter of the parietal lobe. Then at my next appointment with the Neuro they just dismissed my questions about the mri. Recently had a Lumber puncture and was told 3-4 weeks. Now I'm in my 4th week but I already know I will be waiting another 4 weeks. It's just standard practice at Salford. I think people dismiss you if you are under a certain age or have taken Medication for other issues. By the way I am now medication free.

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Responses

Response from Salford Royal

Thank you for taking the time to share with us your recent experience. I can only imagine how frustrating and difficult this must have been for you, please accept our apologies, I would like to assure you that this is not normal practice.

Please can I encourage you to contact our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk - they will be able to explain how we can best investigate the issues you have raised and to give you some answers.

Thank you again for taking time to provide your feedback to us.

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