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I have no positive feedback about ...

Story from nhs.uk

"I have no positive feedback about ..."

About: Leicester General Hospital

(as the patient),

What I liked

I have no positive feedback about my experience on ward 27

What could be improved

Everything needs improving from care,respect for patients and the doctors and nurses attitudes. Never have I been treated so poorly .

I was asked to supply a urine sample and was given a dish. I tried to give this to several nurses as it was left on the table at my bed, but after 45 minutes it was still left on view, I found this embarrasing as it was visiting time.

Anything else?

The whole experience of this hospital was a shambles. I saw patients in extreme pain continually have to ask for pain relief . One patient had unexpected problems breathing but there didnt seem any urgency by the staff to help.After 4 hours without being seen by a doctor we decided to leave and to refer back to our doctor. I fear for anyones safety who is admitted to this hospital

I

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Responses

Response from Leicester General Hospital 10 years ago
Leicester General Hospital

Submitted on 28/11/2013 at 16:30
Published on nhs.uk on 29/11/2013 at 03:00

Thank you for taking the time to leave your comments about Ward 27 at Leicester General Hospital, we are sorry it was not a good experience for you at the time. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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