"Real kindness by staff"

About: Tameside General Hospital / General surgery

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them. They said…

I feel I should record my personal experience of real kindness by staff at Tameside Hospital.

I was called in to see the consultant anaesthetist in the pre-op unit about a proposed surgical procedure. I had to wait over 2 hours (from 3pm) during which I observed:

1) A passing cleaner, who saw a frail patient unable to get a drink from a defunct coffee machine, dropped her work in order to make the lady a cup of coffee

2) When I was eventually called in, the doctor apologised for the long wait, and made a telephone call which resulted in a cup of tea and a sandwich! (Entirely his idea)

3) By this time, it was 5. 30 and most clinics had finished. A senior nurse came in to say they were leaving. The doctor said to me that they had stayed an hour over their time because he was over-running. She (the nurse) said they were glad to because he was so good. She didn’t want to leave if I needed help. I assured her I would be alright. The nursing staff then left, or so I thought, but when my appointment ended at about 6pm, a nurse came in to help me to the exit & ensure I got a taxi. I thanked her for staying and she said she would never leave if a patient might still need assistance.

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Response from Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you so much for taking the time to provide extremely positive feedback about your recent experience.

We are delighted that your experience was so positive with everyone whom you came in contact with.

We have shared your comments with our teams.