"Upset by staff after surgery"

About: Southmead Hospital / General surgery

(as the patient),

I was booked in for an operation to repair a bowel and womb prolapse, which I also had done 3 years ago. I was asked to arrive at 9 am, I didnt have my op till 5. 30, and afterards I was left in recovery till 2. 30am, I was battered, bruised, tired and drained.

I got to the ward, and was "greeted" by night nurse staff, who were none to pleased to see me /attend to me at that time in the morning. The day nurses arrived at 7, and I have to say, were helpul and mostly lovey, I had expected to go home, but developed a bladder infection so had to remain in again overnight.

The night nurses arrived and once again, I was made to feel as though I was a burden to them, 1 in particular who gave the medicine was  abrupt and positively rude to me. I questioned her about my medication which made things considerably worse for my time in there. She gave my an injection in my leg for dvt, and she jabbed it in so hard, my leg ached afterwards.

After this experience, I will never opt to go to southmead hospital in bristol ever again should I ever need to. The lady in question really should not be allowed to treat a patient like she did, she actually made me cry.

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Response from Steven Sykes, Advice & Complaints Team Manager, North Bristol NHS Trust

Dear Olliecat - thank you for taking the time and trouble to post the details of your experience at Southmead hospital. - I was very sorry to learn of your difficulties and wish to assure you this was certainly not what we would wish for any of our patients. I have passed on your comments to the appropriate teams to ensure that lessons are learned and actions taken to prevent other having a similar poor experience.

I hope your you are now well on the road to making a full recovery from your surgery and that it has been successful for you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by olliecat (the patient)

Thanks very much for the reply, i am recovering well thanks. I sincerely hope some changes will be made, as its not very nice when your feeling ill and vulnerable, to be made to feel a burden by night staff.