"My visit to Urology clinic"

About: Lister Hospital / Urology

I had appointment at the Urology clinic in October.I attended but when I arrived I was informed by one of the nurses that I should have had a Cystoscopy in June and this was my follow up appointment I waited to see the Doctor and waited for two hours as they are always busy only to be told again that I should of had a cystoscopy in June.This was a wasted appointment for my self and the Doctor concerned.Needless to say my blood pressure was sky high when I went to the treatment centre for my pre op assessment!I I have a date now at the end of November so hope this goes ahead.I can't fault the nurses at all this was obviously admin error.

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Response from Lister Hospital

We're sorry to hear about the confusion and the wait in regards to your previous appointment with the urology team. We're glad to hear that you've been given an alternative date - but we also hope that the reason for any confusion was explained fully to you when you attended your last appointment. If you'd like us to see if we can look into this further for you, please email generalenquiries.enh-tr@nhs.net. If you do so, could you provide us with your full name, date of birth and address so we can correctly identify you.

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