"Great doctor and nurses"

About: Pilgrim Hospital / Dermatology

(as the patient),

I was seen by Doctor Kopcsianyi also nurses Elissa and Tracey in the Dermatology Department. I must say the doctor was brilliant she assured me that the proceedure she was going to do for me on a small lump on my face would not hurt. She was so kind and gentle did not feel the injections or removal of the lump, what a great doctor. The two nurses were by my side and talking to me all the time, I must say that comforted me as I was so nervous, what a great team. Thank you to Doctor Kopcsianyi also Elissa and Tracey,

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Response from United Lincolnshire Hospitals NHS Trust

Dear Jaxrogsand

Thank you for taking the time to post such positive feedback on the Patient Opinion website, following your recent appointment in the Dermatology Outpatients Department.

Our staff are fully committed to improving Patient experience, and we understand what an anxious time it can be. Support and kindness throughout a procedure is essential in providing reassurance, and it is wonderful to hear that you were pleased with the care and treatment from the team.

I will pass on your lovely comments to Dr Kopcsanyi, SN Elissa and HCSW Tracey in particular, and the outpatients team in general.

With Kind Regards

Beverly Duncan

Interim matron for Outpatient areas, Pilgrim Hospital

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