"Still waiting"

About: Leicester Royal Infirmary / Ophthalmology

My appointment at the Eye Clinic on 12th September was cancelled.I was advised of this by letter in August. I telephoned the department, who said that I was on the waiting list and another appointment would be sent. It is now October and I have heard nothing. I have a complex problem with one eye and had two cataract operations last year. This is causing me anxiety, particularly as I was told that my condition would be monitored closely. I did attend the eye casualty in July as I was concerned about a new problem that occurred in my good eye.

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Response from Communications Officer, University Hospitals of Leicester NHS Trust

Dear Reviewer,

Thank you for taking the time to review your feedback.

We are disappointed and sorry to hear that you are experiencing difficulty getting an Ophthalmology appointment at the Royal Infirmary. We are also sorry to hear that this is now causing you anxiety. We would like to look into your concerns, so if you are happy for us to do so, please email: clare.rose@uhl-tr.nhs.uk, General Manager, Ophthalmology with your name, address, date of birth and hospital number and she will be able to look into this further.

Once again we are sorry to hear about your negative experience and hope we can resolve this for you.

Kind regards,

Communications Team

Leicester's Hospitals