"Rude and brusque staff at reception"

About: Soho Walk in Centre

I had a mixed experience at the SOHO walk in clinic. The receptionist that took my details at entry was extremely rude and brusque and interrupted me while I was explaining my health issue saying: 'you still haven't told me the problem yet'.

Not only is this unpleasant when one is trying to explain a sensitive issue but also incorrect as I had just told them what the problem was. I don't think petty rude interactions at a personal level should be a barrier to health care. However, the nurse who treated me was extremely kind and helpful. On the opposite side of the scale entirely.

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Response from Soho Walk in Centre

Thank you for your feedback - we’re sorry to hear you’ve had a bad experience. Please can you contact our PALS team on 0800 368 0412 or clchpals@nhs.net so we can get some more details.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful