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Booking error

Story from nhs.uk

"Booking error"

About: Royal Manchester Children's Hospital

I rung to change my sons appointment and the member of staff did not change it on the system. We turned up at 10.30am to be told his appointment was 11.30am and there was a 30-60 min delay. This booking error meant I had to take a days annual leave when it should have only taken a few hours if that.

What is wrong with the booking office?

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Responses

Response from Royal Manchester Children's Hospital 7 years ago
Royal Manchester Children's Hospital

Submitted on 14/10/2016 at 08:38
Published on nhs.uk on 15/10/2016 at 02:31

Thank you for taking the time to feed back on your recent experience. We were disappointed to learn that you updated your son’s clinic appointment with hospital staff but this was not changed on the system, resulting in an extended wait in clinic for you on the day.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

Royal Manchester Children’s Hospital

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