"Painful hysteroscopy"

About: Salford Royal / Gynaecology

(as the patient),

Underwent hysteroscopy and biopsy and it was one of the most traumatic experiences I have had during a medical procedure. Bear in mind I have had a jaw replacement a c-Section a lifetime of endometriosis laporiscopies and various prodding and probing nothing has ever been this bad. I asked for a local anaesthetic as the last smear I had was unusally painful - since found out pain is common for women in menopause. Anyway I am not convinced the local had taken affect (no pause time ) as I felt the camera entering my cervix. Then once camera moved into my womb the pain was unbearably I cried out in pain. I was literally shaking like a leaf as the pain increased in waves leaving me feeling very nauseous and seriously felt as if I would pass out. Why on earth are we not offered a GA for this or at the very least given fore warning and the option for stronger pain relief. It's barbaric! After procedure doctor left the room and said nothing. Nurses were very caring and supported me as I went in and out of consciousness - feeling like I was passing out. however it was a joke that once they realised I was going to need time to recover they wheeled me into another room on an OFFICE CHAIR to recover on a gynaecology type chair in another room. Where is the dignity patient safety and duty of care in being wheeled about on an office chair, in a state of semi consciousness wearing an open backed theatre gown? . I lay on that gyno chair in the second room alone feeling frightened distressed and still in extreme pain feeling faint sweating and shaking and cannot understand why there were no staff to check I was OK. A nurse offered me a glass of water and put it on a chair next to me but to be honest I was dizzy and worried I may fall if I tried to reach over. At this point I felt extremely vulnerable I was told to shout loud if I needed someone.

I am not an anxious gynaecological patient by any means and was laughing and joking with nurses prior to procedure.

My distress was caused by the excruciating pain experienced - I have seriously never experienced pain so bad. The Doctor carrying out the procedure did not speak to me at all once they had finished even though it was clear that I had suffered extreme pain. There was a student doctor in attendance and I really worry at what is being taught as acceptable medical procedures. Salford Royal has an excellent reputation nationally and I cannot understand why in a Trust that has gold standards policies on patient dignity and care my experience was so dire. .

I commented to a student nurse that I hoped my reaction and the pain I suffered hadn't put her off nursing. They told me not to worry they had seen it before and the patient before me had "screamed throughout the procedure "! ! ! So it seems in this clinic students are being taught that it is OK for women to experience a level of pain that leaves them traumatised, that it is OK to be transported in such an undignified manner on an office chair! To undergo painful procedure without any pain relief ( medical or therapeutic ) to be left alone to recover

Spent the day in pain today and seriously considering putting a complaint in. No woman should have to endure this level of pain ....ever!

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Response from Salford Royal

Thank you for taking the time to share with us your recent experience. We can only imagine how frustrating and difficult this must have been for you, please accept our apologies, we would like to assure you that this is not normal practice.

We try hard to provide the highest standard of care that is dignified, compassionate and person centred, however from the experience you have described this has not been the case.

Please can we encourage you to contact our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk - they will be able to explain how we can best investigate the issues you have raised and to give you some answers.

Thank you.

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