"Waiting time for test results"
About: Hairmyres Hospital / Pre Operative Assessment Hairmyres Hospital Pre Operative Assessment G75 8RG
Posted by armani72 (as ),
I attended for test in early july for oesophageal manometry I have good and bad points on the experience.
staff were very nice, very plesent, well manored, well educated, respectful
the test was made easier by the staff everything was explained well and in great detail and they were able to answer any questions I had appointement was quicker thank I expected it to be.
very relaxed atmosphere staff worked well together and seemlesly could not fault there work that day
sadly now on to the bad points
Appoinment letter. in the letter it states that the test may be unsightly, as you can imagine this conjures all sorts of images into your head and makes you think about going through with the test leaving the patient to phone and investiage what this means.
in the letter it tells you to fast for 4 hours but it is at the bottom of the letter and is not higlighted in anyway so could be easily skiped over and missed.
at the appointment I was told that there was a back log in reports and if I got an appointment with the consultant to phone the department to infrom them so that they could check if my results had been reported, I have since been in touch with my consultant and they will not issue an appointemt till they get the results as thats the way it works! it has been roughly 16 weeks since my appointment and still no results how is this possible I knew that there might be a wait but not this long
the staff were brilliant at there jobs and I can not say that enough unfortunatly the wait on my resluts has tainted my view on the departement
I dont want anyone getting into trouble I would just like something to be done to reduce waiting time on reports