"Compliment of Service received"

About: Princess Alexandra Hospital / Vascular surgery

I recently had an operation at Princess Alexandra Hospital in the Nettleswell Admissions Unit.

I would like to compliment all the staff on their friendly, caring approach and professional attitude.

From the moment I arrived I was treated with respect and put at ease.

Nothing was too much for any of the staff and they kept me informed on what would happen and what I should expect.

The staff were very apologetic as I had to wait a short while for my operation.

As I had not been allocated a time it did not seem like a delay to me I just expected to be seen at some point in the day.

I think all the staff work exceptionally hard in a very difficult environment and should be commended for this.

Thank you very much from a happy patient.

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Responses

Response from Princess Alexandra Hospital

Thank you for your feedback, our hard-working staff always strive to provide great care on every visit and so it is appreciated that you have taken the time to leave a comment.

We also realise that we don't always get it right, so if ever in future you need support from the Patient Experience Team, please contact 01279 82 72 11 or email pals@pah.nhs.uk and we will do our best to respond.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful