"Bad costumer service."

About: Royal Bournemouth General Hospital / Accident and emergency

Visited the emergency service the 11th of October. Before arriving ambulance services couldn't find my NHS number. Arriving to the hospital and trying to "check-in" on the service I was again informed that they couldn't find me in the national database. I have informed that I'm registered with a GP Surgery and inclusive I had already had some appointments. After that they were shouting me in the middle of the emergency service saying that I'm not registered with a GP because the database doesn't lie and its updated every day. I felt a little bad because everyone was looking at me. And after that they still say me that because your not registered with a GP your not allowed to have free health care and all the expenses will be send for my original country (Portugal). I was feeling a little disappointed with the service, disrespected and I was also felling scared because I was thinking that I couldn't be seen by the doctor.

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Response from Patient Engagement and Clinical Liaison, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Tiago Marques

Thank you for taking the time to write to us about your experience with the emergency service. We are sorry to hear you felt disappointed and disrespected.

Given the nature of your concerns please could I ask that you contact our Patient Advice and Liaison Service (PALs) on 01202 704886 who will be able to look into this matter for you once they have more details.


Patient Experience Team