"Excellent, caring department"

About: Burnley General Hospital / Gynaecology

I was referred to the gynaecology department as an urgent referral. My GP make the referral on 22 September and the hospital rang me the following morning. My scheduled appointment was for 5 October at the 'one stop clinic'. From arriving at the hospital on 5 October for my 10.25 appointment I was treated with the utmost kindness, the waiting time was minimal for the scan, the sonographer was very thorough and took the time to explain what they were going to do. I then waited a very short period of time to see the doctor who explained in great detail the procedure and gave me ample time to ask questions. The procedure was carried out by the doctor and the consultant was also present. There were also a number of lovely nurses in the room and they helped to calm my fears. Surprisingly, my friend was also allowed in and this again was a comfort. Whilst everything was so very positive about my experience, my first at Burnley General, I was just a little sad when I was told that, due to cost cutting, I would not be notified of the results of the biopsy unless the results were positive. I really do think that something, if it's only a pre-printed note, should be sent to advise of the results and it would be far less stressful if you knew you would be notified one way or the other.

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Response from Burnley General Hospital

Thank you so much for your comments regarding your recent appointment in the Gynaecology department at Burnley General Hospital and thank you for taking the time to do so.

It is lovely to receive such positive feedback regarding the care and treatment you received and that you were treated with the utmost kindness.

I will ensure your comments are passed onto the staff who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

I also note your comments about notification of results and will ensure this is brought to the attention of the staff.

If you would like to provide us with further information about your visit so we can understand the bits of the experience that made this so positive we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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