"fantastic care given for brain cancer"

About: Queen's Hospital (Romford)

you cannot fault the care giving by oncology at Queens, but somehow, some after care plus the wrong personal GP`s address was printed on the discharge letter....ever since we have hit a brick wall in after care outside the hospital.So, I phoned the switchboard for a doctors secretary, and got an answer machine that dont take messages but gave some rambling on working hours then asked to press the extension number I want , but I dont know it, or give the full name of a doctor, that I dont know, so, yet again stumped....dont know what to say or do now..

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Responses

Response from Queen's Hospital

I am sorry to read of the difficulty you are having trying to get through to your consultants secretary.

Please contact our Patient Advice and Liaison Service, who will be delighted to assist you. They can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk . Thank you for your kind comments about the care you have received by the oncology department.

Yours Sincerely

Kathryn Halford

Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful