"One nurse on the ward. She treated ..."

About: The Royal London Hospital

(as a relative),

What I liked

One nurse on the ward. She treated the job as a vocation and purpose. Three doctors that worked with my grandfather.

What could be improved

Cleanliness. Domestics have bad personal habits like picking their nose. Domestics refused to clean up after accidents. Didn't mop under the beds properly. Nurses enter and leave the hospital with uniforms or "theatres". So called blocked entrances were used by staff. Spreading infection that was already in three wards in the hospital. Some of the nurses lack of respect and care for it's. elderly patients. They maybe older but they also need to be treated with care and dignity and respect and also to realise just because they are older does not necessarily mean they are dim witted. Transfer of information to the relatives those that are noted as next of kin.

Listen to the patients - they have techniques that help deal with their chronic conditions.

Change the gowns

Wash the patients properly if they are not able. I didn't mind cleaning my grandfather, he was my responsibility but when I wasn't there gowns were not changed. His teeth was not brushed. I do not know if he refused but if he did I was only a phone call away. Urine bottles were left on tables that patients ate from.

There was a virus on the ward. They tried preventative measures of it spreading but it really didn't matter if the staff and patients for that matter were not clean,

Anything else?

I sincerely understand that there is a shortage of nurses. NHS has a lot to deal with but there is a severe shortage off good nurses. Those that understand that these are lives that they are dealing with. The hospital is old and dirty. When I picked up my grandfathers belonging they were shoved in my hands and I waited for a second for someone to talk to me. No one did. I lost my best friend. I have sent a a letter to PALS three weeks ago as yet no response. I don't necessarily want one. I just want a clean ward. Less waiting time for those who come in with illnesses instead of those that are inflicted by social drink & drug use. I saw two elderly people put aside for a people who had gotten drunk or the mixture of drink and drugs. My grandfather came in around 10pm was seen by the doctor at 2am. Admitted at 4.30am

Story from NHS Choices

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