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Care Opinion

Initial impressions

Story from nhs.uk

"Initial impressions"

About: University Hospital Aintree / General surgery

Initial care and accesses for a family member has been perfect.

I'm visiting each day and using the multi story carpark.

tried several times to purchase a Weekly Parking voucher with both debit and credit cards....But, the auto machines reject every card, I wonder why, is this a money spinning venture ?

Also, there is zero facilities of parking of cycle or motorcycles. using the main carparks require you to dismount to access the entrance / exit barriers which is both blocking for other users and dangerous with slippery surfaces to motorcycles. ! .

Never mind, at least the A&E an't far..

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Responses

Response from University Hospital Aintree 7 years ago
University Hospital Aintree

Submitted on 15/02/2017 at 14:24
Published on nhs.uk on 16/02/2017 at 02:36

Apologies for the delay in responding to your comments.

We're sorry to hear you didn't have a good experience in our hospital. We value our patients' feedback and if you would like to take this further, you can contact our Patient Advice and Complaints team on 0151 529 3287 or by emailing complaints@aintree.nhs.uk. You can also write to:

Patient Advice and Complaints Team

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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