"Endoscopy Procedure - varices banded."

About: Darlington Memorial Hospital

I arrived feeling scared and very nervous having had a recent horrific experience of this procedure at a different hospital. How different today at this hospital. The sister, who took my details, was sympathetic, kind, gentle and reassuring. The doctor and nurses, who carried out the procedure, were likewise kind and gentle and helped and supported me in every way possible, guiding me through the procedure. I felt safe and secure. The sedation covered the whole of the procedure and I knew nothing about it. Unlike my last unpleasant experience, when I was in discomfort and unwell for around two weeks, this time I have been absolutely fine. What I do feel is grateful and thankful for the care and treatment I received.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent experience at Darlington Memorial Hospital and in particular the Endoscopy Dept.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Sister to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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