"Wrist pain"

About: Western General Hospital / Rheumatology

(as the patient),

Seen consultant in May got an MRI scan done June which shows I need a op, consultant said to make an appointment for Sept when I seen them in May. receptionist says there's no appointments for then so they would get the consultants secretary to send one out so I get one for Jan.  I think this is ridiculous. keep phoning up to speak to the Secretary but get no where just get told they have no other appointments until then.   I suffer Rheumatoid arthritis which is causing this problem with tendons.  

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Hand surgery

I am sorry to hear about your difficulties. We are aware of the difficulties that some of our patients are experiencing in relation to the waiting times and we are very sorry for this and trying hard to make this better.

I would be happy to look into this and would ask if you could please contact the Patient Experience Team who will try to help:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Post: 2 - 4 Waterloo Place, Edinburgh, EH1 3EG

Kind regards


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