"SEPT mental health services"
About: South Essex Partnership University NHS Foundation Trust South Essex Partnership University NHS Foundation Trust Wickford SS11 7XX
Posted by Anonymous
After reading the review headed "Felt the need for the sakes of others"
I to felt the need to review this service. my experience of this trust has been very similar. A few outstanding members of staff but generally demoralised, unprofessional and uncaring staff.I have had the bad luck to have been admitted eight times and the standards have not altered so not a one off experience. I have made seven formal complaints and contacted the board of governors and directors to express my views but to no avail, breaches in procedures and complaints answered with we were not aware of the situation when reporting abuse and threats of physical abuse witnessed by myself, no investigation into my concerns.I have offered my experiences to help improve the service, but I am now treated as a complainant not as a patient and this has affected my care.SEPT are not interested in improving there services just balancing the books,The CEO refuses to engage with me regarding the serious issues in the trust.The more reviews on these issues may help a poor service improve for the vulnerable patients.