"Left not knowing"

About: Homerton University Hospital / Maternity

I had a bed experience giving birth to my daughter four years ago. Doctors failed to notice that she had an infection and we were readmitted back into hospital (it was me who spotted the infection and not any health care professional) so I was unsure about being seeing there again when I found out I was pregnant again earlier this year. I actually have very little faith in them and am currently thinking about changing hospitals.

After an awful experience having a blood test and then yesterday I received the blood test results but there is a problem. I was at the hospital for another matter when I got the results I asked to speak to someone only to be told that all doctors were at a conference and there was no one to speak too. I then got taken to the delivery centre where I was told I would see a doctor. I waited for over an hour for then to be told that I would have to wait 13 days until I could see a doctor. I queried this and was told there was nothing that they could do anyway. While this maybe the case I have been left feeling anxious and that no one is prepared to talk to me. I left feeling upset and called my own GP who tried his best to assure me and who is going to look into the matter at the beginning of the week. Meanwhile I'm left confused and my confidence in the hospital at an all time low.

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Response from Homerton University Hospital

We are very sorry to hear about your poor experience of receiving your blood test results.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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