"Big thanks but why the long wait?"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

Had an appointment for Friday 09: 30. It was nearer 10: 00 before I was called. The nurse was fantastic, very calming and helpful. I then went into a changing room got undressed and put on a hospital gown and waited to be called for my procedure. It was approx 30 minutes. There was 3 of us and we were all terrified. . . . . . why the long wait? Why can we not get changed just prior to going in? However, once in the staff ( again) were fantastic. Thank you Cliff and Michelle.

The procedure was painless and not anywhere near as bad as I was imagining. . . . . possibly due to the gas n' air I had.

Anyway, a big thanks to ALL the staff for making a stressful morning a LOT easier.

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Response from Gillian Ogden, Clinical Nurse Manager, Planned Care, NHS Fife

picture of Gillian Ogden


Thank you for your post.

I can absolutely understand why you were apprehensive about coming for an endoscopy procedure and I am sorry that the wait that you had added to your anxiety.

We have been trying hard to make our patient's journey as stress free as possible and I know that the wait for the procedure is the worst part. We have to make sure that the endoscopy lists run efficiently and this means that our patients need to be changed and ready to go when it's their turn. We have staggered admission times to try to ensure that our patients don't have too long to wait, but sometimes, if a previous procedure takes longer than anticipated, subsequent patients will unfortunately have longer to wait.

We have been encouraging our staff to keep our patients informed about anticipated waiting times on admission and throughout their stay. You make a good point about when patients should get changed and we will definitely explore this further.

Thank you for the lovely comments about the care you received. It's good to know that our staff made your experience less stressful. I will gladly pass on your post to Michelle, Cliff and our other staff.

I am grateful that you took the time to post, I hope that you have recovered well.

Kind regards

Gill Ogden

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