"No Communication"

About: East Surrey Hospital / Neurology

I was referred to ESH ophthalmology earlier in the year and saw someone in August. After seeing them it was decided I needed to see a specialist so was referred to neurology. Very quickly I received an appointment and was told by the locum I needed an urgent MRI and lumbar puncture due to swelling on my optic nerves. It has now been 3 weeks since my MRI, 5 weeks since I saw the locum, there has been no communication since I saw them. I have had no results in regards to the MRI nor a letter or a call to discuss further treatment. I have tried to contact the department directly and via others with no success. My treatment by ophthalmology was brilliant but so far with neurology I feel disappointed.

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

I am sorry that you have have been unable to contact staff in our neurology department and that you are waiting for results. We need to look into this in greater detail to resolve it for you.

All comments on Patient Opinion are anonymous and so for us to do this we will need you to make contact with us. Please email my colleague Karen Marshall who is the service manager for neurology and can help you.

Karen's email is: Karen.Marshall@sash.nhs.uk

I hope this issue can be resolved to your satisfaction.

Kind regards,

Cathy White

Patient experience lead

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